Service, Repairs, and Warranties
Have you tried
our support resources?
We would love to help you avoid the hassle of shipping your instrument back to us if we can!
If you cannot find the answer you need in our Frequently Asked Questions, then don’t hesitate to contact us. Our service team is happy to work collaboratively with you to find a solution to whatever problem you might be experiencing.
Obtain an RMA.
Before returning an instrument to us, you must obtain an RMA (Return Merchandise Authorization) code.
Once you have submitted the form below, your unique code will be emailed to you. This email will also include instructions for shipping your instrument back to us.
Understand your warranty.
All instruments manufactured by RBR Ltd. are warranted against defects in workmanship or original parts and materials for one year. Third party sensors (not manufactured by RBR) are limited to the warranty provided by the original manufacturer.
Units suffering from problems that appear during normal use of the instrument for its intended purpose will be repaired or replaced at the discretion of RBR Ltd. The liability of RBR Ltd. extends only to the replacement cost of the instrument. The customer will bear all costs of shipment to us for repair. All other costs, including return shipment, will be borne by RBR.
This warranty does not cover consumables, normal wear and tear, nor damage caused by negligent use or mishandling. Attempted modification or repair of any unit without the prior consent of RBR will immediately void any warranty in force.
Users are expected to maintain a regular program of calibration.
We reserve the right to grant or refuse warranty repairs at our discretion if we consider that there are reasonable grounds for doing so.
standard repair costs.
Our minimum repair charge is $150 CAD. This charge includes:
- Comprehensive initial inspection
- Verification of calibration status
- Sensor functionality testing
Minor repairs are also covered by this basic fee. If further repair work or re-calibration is necessary, you will be issued a service quote.
Once you have given your authorization to proceed, we will complete the repair and return the instrument as soon as possible.
Any units returned with low (or no) batteries will have new batteries installed, and the costs will be added to the repair invoice.