RBR supports all instruments and software it manufactures. First line support is always available by phone or e-mail. Please contact us immediately if you are experiencing problems with your RBR product. It is very important to contact us before returning your instrument, as some difficulties can be solved by the user. Please have the model and serial number of the unit on hand when you contact us. Also have a look at the FAQ and the Documentation pages – your answer might be there.
If it is necessary to return the product to RBR for an upgrade or repair, then please review the Service Info page before shipping the unit. If you are located in a region that is served by a reseller, please contact them for assistance prior to returning the unit to the factory.
Please contact us with any questions you may have on an application or about your logger.